1) When will I get my Grab Bag order?
The team is working around the clock to ensure all grab bags ship within 1 - 3 weeks. Once in transit, packages should arrive within 3-5 business days. If you have not received your order after 4 weeks from purchase, please contact our service team at email@example.com.
2) Is tracking available?
No. Due to the high volume of Grab Bag orders received and in order to expedite the shipping process, we are unable to provide tracking on individual orders. Rest assured your order will ship within 1 - 3 weeks and once shipped should arrive within 3-5 business days.
3) The Postal Service charged additional postage on my Grab Bag.
We are here to make it right! Take a picture of the package/receipt and reach out to our service team right away. We will get it straightened out.
4) Can I update my address?
No. Due to the high volume of Grab Bag orders received and how many orders are shipping each day, we are unable to edit address information on individual orders. If there is no one available at the current address to forward this item to you then you can contact the post office to see if you can have this package forwarded.
5) Can I return my Grab Bag for a refund?
No. As stated on the Grab Bag website, due to the volume of orders received we are unable to accommodate cancellations, returns, or refunds.
6) Can I still purchase a Grab Bag?
No. JLab's Grab Bag Promotion has ended at this time. We love this promotion and extending great deals to our fans and there are more Grab Bag specials to come!
Please sign up for an account on JLabAudio.com or like us on Facebook to be notified when the next Grab Bag will take place.
7) I did not receive all my Grab Bag items. How do I resolve this?
The JLab Grab Bag consists of one product per Grab Bag and to ensure that multiple Grab Bags make it to their destination they may be shipped together in one package. For instance, if you purchased 1 Grab Bags you should receive 1 JLab products.
If the amount of products you received differs from the amount of Grab Bags you ordered, please contact our service team to confirm what items you received and your order information so we can work towards a prompt resolution.
8) Why was I charged shipping for each Grab Bag?
The $2.50 fee charged is including shipping and handling charges per each Grab Bag and orders under the same name may be packaged together to ensure the arrival of each item as shipping separately leaves more risk for an individual item to be lost in transit.
9) Did I receive refurbished earbuds?
No. None of the Grab Bags contain refurbished earbuds or used items. Some of the Grab Bags may contain replacement items, which is brand new product in different packaging.