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Inside the Lab
06.18
Summer Sound Prize Pack


1 Grand Prize Winner will receive the Ultimate JLab Summer Sound Prize Package-The Bouncer, Portable Bluetooth Speaker, a pair of Bombora over-ear headphones and EPIC earbuds. Additionally, three lucky fans will win a pair of NEON earbuds.

1. ELIGIBILITY The JLab Summer Sound Prize Pack is open to legal residents of the fifty (50) United States and the District of Columbia who are at least eighteen (18) years old at the time of entry. Employees and directors of JLab, its advertising and promotion agencies, the Contest judges and its legal advisors, and the immediate family (parent, child, sibling and spouse of each) or members of the households of such employees and directors (those who have lived in the same household for at least three of the 12 months preceding the applicable Contest Period) are not eligible. The Contest is subject to federal, state, and local law and regulations. Void where prohibited or restricted by law.

2. Sponsor The Sweepstakes is sponsored by JLab Audio, located at 340 Piazza D'Oro Way Suite 203, Oceanside, California 92056.

3. Agreement to Official Rules Participation in the Sweepstakes constitutes entrants full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon being compliant with these Official Rules and fulfilling all other requirements set forth herein.

4. Contest Period The Contest begins on June 18, 2014 at 12:00am PST and end on June 25, 2014 at 11:59pm PST. Entries that are submitted before or after the Contest Period will be disqualified. Submission will be accepted for the duration of the Contest using any of the following methods: Form fields completed via Woobox.com

5. How to Enter Online E-Mail Submission: This method of entry will be available by completing the form fields

6. Prize Drawing On or about June 25, 2014, JLab will select potential winners in a random drawing from among all eligible entries received. The odds of being selected depend on the number of entries received. The Sponsor will attempt to notify the potential winner via email on or about June 26, 2014. If the potential winner cannot be contacted with five (5) days after the date of the first attempt to contact him/her, the Sponsor may select an alternate potential winner in his/her place at random from the remaining non-winning, eligible entries. Winners will be asked to submit pictures with winning products and completely waves all rights to said images allowing JLab to use them in any marketing materials that we choose, including web, social, print, email. JLab may have multiple Contests running simultaneously. Each Contest has an individual begin and end time, which will be shown on each Contests separate page.

5. PRIZES Grand Prize (1)- JLab Summer Sound Prize Pack, (3) NEON Earbuds

6. GENERAL CONDITIONS JLab reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Contest or the Website; to be in violation of the User Agreement of the Website; to be acting in violation of these Official Rules; to be acting in a unethical or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person, as determined by Helium at its sole discretion.
Any use of cartel, robotic, automatic, macro, programmed or like entry methods will void all such entries by such methods and persons using any such methods will be disqualified.
If for any reason this Contest is not capable of being conducted as planned due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which, in the sole opinion of JLab, corrupt or affect the administration, security, fairness, integrity, or proper conduct of this Contest, JLab reserves the right to cancel, terminate, modify or suspend the Contest. If the Contest is terminated due to tampering or technical difficulties prior to its expiration date, notice will be posted on JLab's website at http://www.jlabaudio.com
ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, JLAB RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM THOSE RESPONSIBLE TO THE FULLEST EXTENT PERMITTED BY LAW.

7. LIMITATIONS OF LIABILITY JLAB IS NOT RESPONSIBLE FOR LATE, LOST, ILLEGIBLE, MISDIRECTED ENTRIES, AND JLAB DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO ITS WEBSITES. JLAB IS NOT RESPONSIBLE FOR ANY PROBLEMS OR TECHNICAL MALFUNCTION OF ANY TELEPHONE NETWORK OR TELEPHONE LINES, COMPUTER ON-LINE SYSTEMS, SERVERS,COMPUTER EQUIPMENT, SOFTWARE, FAILURE OF ANY E-MAIL OR ENTRY TO BE RECEIVED BY JLAB ON ACCOUNT OF TECHNICAL PROBLEMS, HUMAN ERROR OR TRAFFIC CONGESTION ON THE INTERNET OR AT ANY WEBSITE, OR ANY COMBINATION THEREOF. JLAB IS NOT RESPONSIBLE FOR ANY INCORRECT OR INACCURATE CAPTURE OF INFORMATION OR THE FAILURE TO CAPTURE SUCH INFORMATION, WHETHER CAUSED BY WEBSITE USERS, TAMPERING OR HACKING, OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE CONTEST. JLAB IS NOT RESPONSIBLE FOR INJURY OR DAMAGE TO PARTICIPANTSÕ OR TO ANY OTHER PERSONÕS COMPUTER RELATED TO OR RESULTING FROM PARTICIPATING IN THIS CONTEST OR DOWNLOADING MATERIALS FROM OR USE OF THE WEBSITE. IN NO EVENT WILL JLAB, ITS DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, VENDORS, ADVERTISING AGENCIES AND PROMOTION AGENCIES AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES OR AGENTS, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR PARTICIPATION IN THIS CONTEST, ACCESS TO AND USE OF THE WEBSITE OR THE DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM THE WEBSITE. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEBSITE AND IN THIS CONTEST IS PROVIDED ÒAS ISÓ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT. SOMEJURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OREXCLUSION OF IMPLIED WARRANTIES SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS

8. Disputes Except where prohibited, each entrant agree that any and all disputes, claims and causes of action arising out of, or connected with, the Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Texas. All issues and questions concerning the construction, validity, interpretations and enforceability of these Official Rules, entrants rights and obligations, or the rights and obligation of the Sponsor in connection with the Sweepstakes, shall be governed by and construed in accordance with, the laws of Texas, without giving effect to any choice of law of conflict of law rules, which would cause the application of the laws of any jurisdiction other than Texas.

9. Privacy Information collected from entrants is subject to sponsor privacy policy.

10. Winner List To request the name of the winner send a self-addressed, stamped envelope to 3402 Piazza D' Oro Way Suite 230, Oceanside, CA 92056

 
04.17
Grab Bag Update from the Boss Man
A note from the Boss Man….

JFans,

First, we want to thank you for your support!  We appreciate everything you do for us and we know that without you, we wouldn't be here. I wanted to personally give you an update on the Grab Bags - and hopefully provide a little clarity. I want to be clear:  nothing here is an excuse.  We need to do better.  We will do better.  We're learning.  We will adjust- and the next time we offer a grab bag promotion, we will try even harder to exceed your expectations.

With that said, here's the lowdown:  If you remember, last year we ran a Grab Bag promotion in June, which completely crashed our servers. Due to overwhelming demand, we couldn't keep the site up.  No matter what we tried, we were unable capture everyone's orders.  We were crushed because we knew we had disappointed our community.  This year, we improvised and partnered with Shopify to host the sale.  And it was a great success!  We launched the sale and woke up to several thousand orders.  Many more than we expected, and we were pumped the cart stayed up. We felt we were able to satisfy demand.  Then came the hard part:  shipping it all.  Our order export from Shopify failed on multiple fronts.  Once we finally had it working with corrected data, we were a few days behind.  While our shipping team of 4 tried hard to ship 20,000 orders, they too were overwhelmed.  So we got them help. However,  the help wasn't trained on our systems or our processes - it took more time than we expected.

Once we got everything 'in the mail’ we realized we made an error with the weight of several shipments, they were returned to JLab and we're in the process of adding postage and get them back to you.  They're coming.

I want to personally apologize for the poor communication and the underwhelming experience.  Rest assured that we WILL learn from this.  We WILL get better.  And we WILL work ever so hard to ensure you, our fans, have an excellent experience.  All of us at JLab thank you for your support.  I personally thank you for your business and dedication to our products and brand.

 

Hook it up.

Win Cramer

 
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