Contact Us / Warranty

At JLab, you're not just a customer... You're THE CUSTOMER. You're our VIP, our Rockstar, the A-list celebrity, the all star athlete, the crème de la crème, however you say it, you're IT! All of our hard work is for you and we back every JLab product with world class customer support because we want you to have a great experience. JLab listens. We care about what you have to say. No, really. We talk to our fans, local musicians, athletes, kids, parents, and friends every day to give us ideas and feedback on designs, features, and products. We want to hear what you have to say. Tell us what's up!

Warranty: JLab Audio warrants that our products will be free from defects in materials and workmanship for a period of one year. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed.

Customer Support VIP Help Line: 1-866-358-6640

Hours of Operation:
Monday - Thursday 9:00 AM - 5:00 PM PST
Friday 9:00 AM - 3:00 PM PST

Or for even faster service, you can email us at:

We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder.