Contact Us / Warranty

We love that you are rocking JLab Audio! We take pride in our products and fully stand behind them. 

30-day Guarantee

You may exchange or return merchandise purchased within 30 days of the purchase date. Please return the item to the location you purchased it. If your item has been opened or used, restrictions may apply.

If you believe you have received a defective product upon arrival, please call us at 1.866.358.6640, service@jlabaudio.com or complete the form at the bottom of this page to initiate a return or exchange.


Warranty

JLab Audio strives to build every headphone and earbud with the highest attention to detail and craftsmanship. However, sometimes there are occurrences of defect. 
Earbuds (non-Bluetooth) Lifetime Limited Warranty

JLab Audio warrants that our products will be free from defects in materials and workmanship for the life of the product. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed.

Headphones, Speakers, MP3s and Bluetooth Products: One Year Limited Warranty

JLab Audio warrants that our products will be free from defects in materials and workmanship for a period of one year. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed.

We recommend you treat your headphones as you would a nice pair of sunglasses and keep them in safe location when not in use. All warranty claims are subject to JLab Audio authorization and at our sole discretion.

 Contact Us

Customer Support VIP Help Line: 1-866-358-6640

Hours of Operation:
Monday - Thursday 9:00 AM - 5:00 PM PST
Friday 9:00 AM - 3:00 PM PST

Or for even faster service, you can email us at: service@jlabaudio.com

We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder.