Customer Support FAQ

Bluetooth

Troubleshooting and Support

Epic Air: How to Pair to Device, Connect Earbuds, Controls and More

How To: Pair Your Headphones to Your PC Computer

How to Pair Your Bluetooth Headphones to Your Mac

Epic Air: Pairing Your Earbuds Together

Epic Air: Touch Sensor Recalibration

Rewind Headphones - First time Bluetooth set-up. How to connect wirelessly from your device.

My sound is less than perfect, or the volume is too low

My Bluetooth device is losing its connection

How do I pair my Go Bluetooth?

Epic Bluetooth

Epic2 Pairing Instructions

Does The Epic Have Multi Point Connect?

How Many Devices Can The Epic Connect With?

Does the Epic Work With Siri?

How Do I get Music to Play Back on My Phone After Ending a Call?

What Devices can I use with the Epic?

Will the Epic Headphones Work as a Mic for Skype on Pc/Mac

Does the Epic have AVRCP Protocols? (PLAY, PAUSE, STOP, PREV, NEXT)?

Earbuds

Troubleshooting and Support

My microphone cuts in and out, or no sound is transmitted from the mic

The earbud, cable, audio jack, or Y-joint is damaged on my product

My earbuds fall out or the fit is uncomfortable

My earbuds have less than perfect sound, no audio out of one or both sides, or the volume is too low

Headphones

Troubleshooting and Support

My headphones have less than perfect sound, no audio out of one or both sides, or the volume is too low

The headphone, cable, or audio jack is damaged on my product

My microphone cuts in and out, or no sound is transmitted from the mic

MP3 Players

Troubleshooting and Support

Please Read Before Moving Forward!!

How do I rip my CD's using Windows Media Player?

What programs can I use to convert my files to MP3?

How Do I Convert My Itunes Files To Mp3?

How Do I Drag and Drop Music to My Eclipse Mp3 Player?

How Do I Charge My Eclipse Mp3 Player?

How do I get my videos the play on my Eclipse Mp3 Player?

Why do my songs not play in the correct order?

Where Can I Download Music From Online?

Does Itunes Work With My Eclipse Mp3 Player?

First to know