Customer Support FAQ

Connect to Bluetooth, Pair to your device

Help connecting earbuds or headphones

Connect to earbuds

Connect to headphones (on-ear and over-ear)

PC Computer: How To Pair Your Headphones

Mac Computer: How to Pair Your Bluetooth Headphones

My sound is less than perfect, or the volume is too low

True Wireless Earbuds

JBuds Air

Full support

Connect, reconnecting the left and right earbuds

The RIGHT earbud is working but no sound is coming out of the LEFT

Epic Air Elite - newest version

Full Support for Epic Air Elite

Epic Air - 1st gen

Epic Air: How to Pair to Device, Connect Earbuds, Controls and More

Epic Air: Touch Sensor Recalibration

Epic Air: Pairing Your Earbuds Together

Earbuds - Wireless Bluetooth

Troubleshooting and Support

Connecting, Troubleshooting and Fitting Your Bluetooth Earbuds, Headphones and Speakers

My microphone cuts in and out, or no sound is transmitted from the mic

The earbud, cable, audio jack, or Y-joint is damaged on my product

My earbuds fall out or the fit is uncomfortable

My earbuds have less than perfect sound, no audio out of one or both sides, or the volume is too low

Headphones On-Ear & Over Ear: Bluetooth Wireless

Troubleshooting and Support

Connect to Bluetooth, Pair to your device

Rewind Headphones - First time Bluetooth set-up. How to connect wirelessly from your device.

My headphones have less than perfect sound, no audio out of one or both sides, or the volume is too low

The headphone, cable, or audio jack is damaged on my product

My microphone cuts in and out, or no sound is transmitted from the mic

Online Orders

Status of my order

Track your order & backorders

Promo Codes, Discounts and Rewards

Edit or Cancel Order

MP3 Players

Troubleshooting and Support

Please Read Before Moving Forward!!

How do I rip my CD's using Windows Media Player?

What programs can I use to convert my files to MP3?

How Do I Convert My Itunes Files To Mp3?

How Do I Drag and Drop Music to My Eclipse Mp3 Player?

How Do I Charge My Eclipse Mp3 Player?

How do I get my videos the play on my Eclipse Mp3 Player?

Why do my songs not play in the correct order?

Where Can I Download Music From Online?

Does Itunes Work With My Eclipse Mp3 Player?

First to know

First to Know