Meet Trina Harrison, Customer Support

Note: This is one blog, in a series of blogs where you meet people from #TeamJLab (Insiders) - and get a peak into the inner workings of JLab Audio and what drives us to be the most accessible audio company in the industry. Our mission is to enhance an active lifestyle through incredible sound, inspired design, and innovative technology without the rockstar price.


Meet Trina

My father was a DJ, he definitely passed his passion for music down to me. It’s just a shame I can’t sing like he used to, but that doesn’t stop me from trying. You will catch me singing (off key) just about anytime and everywhere.

My Favorite Tunes

I love music! I imagine it being like my ribs, my kidneys, my liver, my heart. Like my blood it is a force already within me when I arrived on the scene. It is definitely a necessity for me.   



Top 5 JLab Products

Best for getting ready: I always have my Crasher 2.0 in my bathroom, I love to get ready to loud music and the sound is so impressive that it doesn't allow my off pitch singing ruin any songs. 

Best for fashion: Every girl needs a pair of Glam Earbuds to show off.

Best under $20: The best earbuds under $20, no joke, are the Core Earbuds. GREAT for phone calls and they're extremely comfortable (thanks to our Cush-Fin  technology)!

Best for drowning out noise: The Omni Bluetooth Headphones are the best for listening to music and shutting out the sound of Call of Duty from the PS4 that I hear everyday. Yes, her eyes are rolling as she's saying it... :-P

 Best all around: Our Epic Premium Earbuds are all around great earbuds. They are my go to's while at work. They're very durable and the sound is amazing!!

Follow Trina

Want to see more from our customer service team member Trina? Follow her on Instagram @treeetreeena or leave her any comments and questions below!





allen singh
allen singh

September 28, 2016

when will the jlab epic 2 be in best buy stores?

Sheryl Perier
Sheryl Perier

August 21, 2016

Please call me regarding a pair I bought during a flight layover that I can’t plug in … Literally… The prong will not insert into any of my players… Thanks!


April 28, 2016

Hello I have just encountered my first difficulty with one of your products. During February of this year I had bought a pair of your “neon aluminum earbuds”. I am a new consumer of your product and I had believed your product might be fairly durable, due to the statement “built to last”. I have been using them often with few tangles and they are very nice ear buds with good sound quality. My problem isn’t with the sound quality. The left earbud has given out on me earlier today and I stopped using them since so I could contact you about the problem. Hopefully you could help me solve this problem


April 15, 2016

Trina Harrison, I bought a MP3 player by JLab. It’s called Eclipse by JLab. Would my MP3 player work with JLab Black Vinyl Bass Earbuds?


April 14, 2016

Trina, can you help me? I bought JLAB INTRO on ear headphones from The package says flat tangle free cable with Universal mic and track control. Unfortunately, the jack doesn’t fit my phone, which takes a 2.5mm jack, and the jack is 3.5mm. Can you suggest a way to work around this?

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