CONTACT US

COVID-19 Update. Effective July 14.

JLab employees have returned to working from home. We appreciate your patience for our support team if there are delays in answering phone calls and emails.

Thank you,

JLab CEO Win Cramer and Team JLab

If you need help with your JLab products, visit the support section of the product you own or check out one of these articles:

• Connect my GO Air earbuds to a device or to each other?
• Connect my JBuds Air earbuds to a device or to each other?
• How do I pair my earphones or headphones to my device?
• Purchase a replacement earbud or charging case?
• Submit a warranty claim

How to contact us:

• Email: support@jlabaudio.com
• Phone: US Customer Support VIP Help Line: 1-405-445-7219
• UK customers please Click Here.
• Submit the form below to start a help ticket

Usual Hours of Operation (Pacific Time):
M-TH: 9 am - 4:30 pm
Fri: 9 am - 2 pm.

Holiday closures: Labor Day, Thanksgiving Day and day after, Christmas (Dec. 24-25), New Year's (Jan. 1)

We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder. Our support team is working remotely and we appreciate your patience if there is a delayed response via phone or email.