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Contact Us
If you need help with your JLab products, visit our support site with FAQs, guides and more or check out one of these articles:
- Eclipse MP3 help, including how to load music, convert files and more.
- Bluetooth: How to improve your Bluetooth connection, Step by Step repair guide and more
- All FAQ and help articles
Email: service@jlabaudio.com
Customer Support VIP Help Line: Toll free at 866-358-6640
Summer Hours of Operation:
Monday - Thursday 8:00 AM - 5:00 PM PST
Friday 9:00 AM - 3:00 PM PST
We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder.
We love that you are rocking JLab Audio! We take pride in our products and fully stand behind them.
30-day Guarantee
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You may exchange or return merchandise purchased within 30 days of the purchase date. Please return the item to the location you purchased it. If your item has been opened or used, restrictions may apply. If you believe you have received a defective product upon arrival, please call us at 1.866.358.6640, service@jlabaudio.com or complete the form at the bottom of this page to initiate a return or exchange. |
Warranty
JLab Audio strives to build every headphone and earbud with the highest attention to detail and craftsmanship. However, sometimes there are occurrences of defect. |
Earbuds & Headphones (non-Bluetooth) Lifetime Limited WarrantyJLab Audio warrants that our products will be free from defects in materials and workmanship for the life of the product. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed. |
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Bluetooth Devices, Speakers & MP3s: One Year Limited WarrantyJLab Audio warrants that our products will be free from defects in materials and workmanship for a period of one year. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed. |
We recommend you treat your headphones as you would a nice pair of sunglasses and keep them in safe location when not in use. All warranty claims are subject to JLab Audio authorization and at our sole discretion.
© 2017 JLab Audio
