We are sorry. We are currently overwhelmed as we transition from work from home back to our facilities in Carlsbad. In order to help, and provide the support experience we’re used to providing, we have hired additional support staff to our team. Please note that our phones will be offline as we train new staff members for the next 3 days. As such, we will not have live phone support until Thursday the 11th. We will have email support which is running at about 3-4 days right now. As of Thursday the 11th we should be back up and running at 100% and replying to emails within 24-48 hours and have live phone support available as normal. We apologize for the delays in support and we thank you in advance for understanding as we get our offices back up and running at full staff. Thank you for your continued patience.– Win Cramer CEO JLab Audio
If you need help with your JLab products, visit our support site with FAQs, guides and more or check out one of these articles:
Customer Support VIP Help Line: 1-405-445-7219
UK customers please Click Here.
Hours of Operation: (Pacific Time)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Holiday closures: Christmas (Dec. 24-25), New Year's (Jan. 1)
We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder. Our support team is working remotely and we appreciate your patience if there is a delayed response via phone or email.
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