Contact Us

Please note: our support team is working remotely from home.

We are experiencing a higher volume and we appreciate your patience if there is a delayed response via phone or email. Thank you for understanding.

If you need help with your JLab products, visit our support site with FAQs, guides and more or check out one of these articles:

How do I pair my JBuds Air earbuds to a device or to each other?
How do I pair my earphones or headphones to my device?
Where can I purchase a replacement earbud or charging case?
Epic Air Sport: How to connect and more

CLICK HERE TO SUBMIT A WARRANTY CLAIM

Email: support@jlabaudio.com

Customer Support VIP Help Line: 1-405-445-7219
UK customers please Click Here.

Hours of Operation: (Pacific Time)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM

Holiday closures: Christmas (Dec. 24-25), New Year's (Jan. 1)

We strive to respond to all inquiries within 24-48 business hours. If you have not received your response, please check your spam or junk mail folder. Our support team is working remotely and we appreciate your patience if there is a delayed response via phone or email.

CONTACT US

Please note: our support team is working remotely from home.

We are experiencing a higher volume and we appreciate your patience if there is a delayed response via phone or email. Thank you for understanding.

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